Supplementary Terms and Conditions for 365 Total Protection

These Special Terms and Conditions form part of the General Terms and Conditions of alkima and apply exclusively to the "365 Total Protection" service.

In the event of any conflict, these Special Terms and Conditions shall take precedence over the General Terms and Conditions for the "365 Total Protection" service area.

1. Subject Matter of the Contract

   1. alkima provides the Client with the "365 Total Protection" service. The scope of services results from the respective offer as well as the service description valid at the time the contract is concluded.

   2. There is no entitlement to specific technical implementations or individual functions, provided that the agreed overall scope of services continues to be provided.

2. Licensing

   1. The service is provided exclusively for the Client's entire email system.

   2. Licensing of individual license-relevant user mailboxes or organizational units within the same email system is excluded.

   3. The Client undertakes to equip all license-relevant user mailboxes existing in the respective email system with the service.

   4. The actual number of license-relevant user mailboxes existing in the Client's email system is decisive for the calculation.

   5. If further license-relevant user mailboxes are set up or reactivated during the contract term, the scope of services is automatically extended to cover these. These are deemed part of the contract from the time of their setup or reactivation and are remunerated accordingly.

3. Limitations of the Service

   1. Complete protection against all known or future threats, malware or attack methods cannot be guaranteed.

   2. Likewise, despite careful filtering mechanisms, it cannot be ruled out that legitimate emails are classified as unwanted or that unwanted messages are delivered.

   3. Insofar as individual functions are discontinued or changed as a result of changes or restrictions to the email systems, interfaces, protocols or other third-party providers used, this does not constitute a defect in the contractually owed service, provided alkima has no influence over this.

4. Termination of Contract

   1. Provision of the service ends upon termination of the contract.

   2. The Client has the option of exporting existing data within 30 calendar days of contract termination, insofar as this is technically possible.

   3. After this period has expired, alkima is entitled to irrevocably delete all data stored in connection with the service, provided no statutory retention obligations preclude this.

5. Subcontractors

   1. Insofar as personal data is processed in this context, the subcontractors engaged are set out in the respective applicable data processing agreement.